Return & Refund Policy
1. Eligibility for Returns
- Returns are accepted only for products that are sealed, unused, and in their original packaging.
- Return requests must be made within 7 days of delivery.
- Opened or used food products are not eligible for return due to hygiene and safety reasons.
2. Non-Returnable Items
- Opened dry fruits, berries, or combo packs cannot be returned.
- Perishable items are non-returnable once delivered.
- Products purchased during clearance sales or promotions may not be eligible unless defective.
3. Damaged, Defective, or Incorrect Products
- If you receive a damaged, defective, or incorrect product, notify customer support within 48 hours of delivery.
- Clear photos or videos of the product and packaging are required for verification.
- Once approved, a replacement or refund will be processed.
4. Return Process
- To initiate a return, contact customer support at care@naturescrates.com with your order details, reason for return, and supporting images if applicable.
- Once approved, return instructions will be provided.
- Products must be securely packed to prevent damage during transit.
5. Return Shipping
- Customers may be responsible for return shipping charges unless the product is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless the return is due to an error on our side.
6. Refund Process
- Refunds are processed after the returned product is received and inspected.
- Approved refunds will be issued through the original payment method.
- It may take 5–10 business days for the refund to reflect, depending on your payment provider.
7. Exchange Policy
- Exchanges are subject to product availability.
- If the requested item is unavailable, a refund will be issued.
- Only eligible items meeting return conditions can be exchanged.
8. Important Notes
- Slight variations in size, color, taste, or texture of dry fruits and berries are natural and not considered defects.
- Customers are advised to check product details carefully before placing an order.
9. Contact Support
- For any return, refund, or exchange-related queries, please contact:
- care@naturescrates.com